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Frequently Asked Questions

Below are answers to the most common questions we get asked. Just click on the question to reveal the answer. General information on the use of your Reactor watch can be found in the instruction book located inside the bottom of the watch package, or download it from our Customer Service page. If your issue is not addressed here, please contact us for more information.

Q: How do I find a Reactor retailer near me?
Q: Where / how do I get my Reactor watch serviced?
A: Follow the instructions on our Repair Service page.
Q: My watch is broken. How do I order replacement parts for it?
A: Due to the technical nature of our product, we recommend sending any watches in needs of repair / parts be sent to us to ensure proper installation. If installation of the parts required will not compromise the integrity of the case, band, or movement please contact us and we will provide ordering instructions.
Q: I just bought my Reactor watch and I am in need of additional links. How can I get some?
A: All of our watches come with additional links located underneath the re-sealable magnet on the bottom of the watch can. If yours are missing, or if you need additional links, contact us and more links will be sent to you free of charge. Links should be installed by your dealer or a qualified watch technician.
Q: How do I get the day or date to change on my Reactor analog watch?
A: If your watch is set correctly, the date will change automatically starting at midnight. Follow the instructions on setting your watch found in the Care & Use manual. Please note that a complete day/date change can take up to three hours, and you will not be able to change the day or date using the crown during this period. If you are trying to set your watch for the first time and cannot get the date to move, pull the crown to the next click, advance the time past six o'clock, then press the crown back in one click. The day and/or date window should now be freed and able to move.
Q: The second hand on my chronograph watch does not return to 12:00 when the reset button is pressed. Can I fix this?
A: The reset position of the chrono sweep hand is adjustable. Simply unscrew the crown and pull it all the way out as if to change the time. Then click the top start/stop button to advance the hand in one second intervals until it is set to your desired position. Make sure to screw the crown down tightly when finished.
Q: I recently bought my Reactor watch and the battery is dead. What's up?
A: While every watch leaves our factory with a fresh battery, it is impossible for us to control how long the watch may have been in your dealer's inventory. Unlike most watch companies, Reactor's warranty covers the battery. Visit our Repair Service page for instructions on returning your watch to us. We'll install a fresh battery, pressure test, and polish your watch and have it on it's way back to you in 48 hours at no charge.
Q: When I use the light function on my Reactor "digital" watch, the display goes blank. Why is this?
A: When the display fails on a digital watch, it is most likely a battery issue. See answer above for how to deal with a dead or dying battery.
Q: My Reactor watch fogs up when it is exposed to water. How come?
A: While this problem is unusual, it can be caused by several factors. Most commonly, the watch has been immersed with the crown partially unscrewed, allowing a tiny amount of moisture past the seal. While Reactors are the only watches to have a screw-down crown that is water tight when unscrewed, it is good practice to check that the crown is tight before submerging the watch. In extreme cold conditions, the condensation may be caused by the humidity of the air inside the watch from when it was assembled or serviced. In most cases, simply warming the watch, such as by holding close to a light bulb for a few minutes, will correct the problem. Severe or more persistent fogging may indicate a more serious issue. In this case, the watch should be returned to us following the instructions on our Repair Service page.