WE MAYBE WINDING DOWN BUT WE HAVE YOU COVERED.

We maybe winding down but we have no intentions of abandoning our loyal customers. We understand how important customer service and our service center are to our customers so we have put a plan in place to reassure your concerns.

First off, you have our commitment to continue operating our service center and staffing customer service until at least year end.
When we make the decision to close down our in-house service center we will transfer all of our REACTOR watch parts to a highly respected service center to continue on-gong REACTOR service. This service center will not only service out of warranty watches but will honor our two year warranty.

So as difficult as this decision is.. we have you and your REACTOR watch covered for the long term.

Here is some insight as to why this decision was made.

A LETTER FROM JIMMY

The Mission from Day one, was to create the best sport watch on the market and to build an amazing family business that put business ethics and customer needs before all mighty dollar.

The mission remains the same today, but many things have changed. Both of my children that started in the business with me have left and joined their mothers very successful Real-estate business. The traditional watch market is under attack by smart watches and cell phones greatly reducing the number of traditional watches sold. Many watch companies have evolved their business model to more direct to consumer using a factitious retail so they can significantly reduce the sales price showing big savings that are truly not real.
Due to the slowdown in watch sales and difficulty of making money, many retailers have elected to simply exit the watch business, making it more and more difficult for REACTOR to open new accounts and maintain our current ones.

Manufacturing has its own challenges… the cost of raw materials is rising quickly along with a significant increase in shipping cost and additional tariff now that Hong Kong no longer has a “special” trade status with the US.

Building a REACTOR watch is very expensive, we only use the best materials and closely adhere to our DNA and our mission statement of making the best. Swiss Superluminova is now over 12,000.00 per pound and we put a minimum of 8 layers of SL on ever REACTOR we build, replacing spring bars with solid SS screw bars greatly increases the strength and fit but cost well over 100 times more than standard spring bar construction. Screw down crowns, double O ring construction, forged case backs are all very important components to making a REACTOR a REACTOR but come at a high cost.

We have always believed that building the best product, putting our dealer’s success and profitability before our own, keeping their customers happy, regardless of the cost, would make for a very strong long-term business…. Truth is it is not working.

What started off as an amazing dream has become a day-to-day challenge with very long hours, big financial risks, and no profit,

Our plan is to start promoting a retirement sale in early April to move through our current inventory, while making a commitment to our dealers and customers to keep our service center open through at least the balance of the year and to staff customer service to handle any concerns and needs. Once we make the decision to close the service center we will partner with a highly respected watch repair center and provide them with REACTOR specific parts to maintain ongoing service for REACTOR

The word “retirement” has never been a part of my vocabulary but with 5 grandchildren and a love for golf I am sure I will stay busy.

I want to personally thank our key dealers that have supported REACTOR and our mission, and I want to thank our many collectors that have supported us over the years and believed in me and my dream…

VIEW OUR INVENTORY

Shop Now