We handle customer service just a little differently than you may be used to. For instance, call us, and a human answers the phone. Email us, and expect a reply by the next morning – although often the same day. Send us a watch to fix, and we’ll repair it and have it back on its way to back to you within 24 hours. Put simply, you are the reason we’re here. We don’t know why more companies don’t do this, and once you experience it, you’ll wonder too.